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Support Policy


We offer 24x7 technical support through email and helpdesk. We also provide business day(1) technical support through telephone for Level 1 issues. We would like to make it clear that when we say Level 1, we mean simple questions that can be found in our knowledge base and can be resolved through online control panel.

While we do have in-house support staff who are well trained and knowledgeable, they may not equipped to handle serious technical issues that require thorough investigation. In such cases, it is required by customer to submit a support ticket online by helpdesk or email.

We also offer online live support for sales queries and technical support issues. Please note that live technical support is fully complimentary and subject to availability of technical support staff online to answer the Level 1 basic question.

We would like to make the above policy clear upfront to keep our clients satisfied and their expectations to reasonable level before and after making purchase of our services/products.

In any case, we assure you that our support team is highly dedicated and efficient to solve all your queries. We also understand that good and fast technical support is the major factor to make any services/product successful.

Updated: 01 December 2013
Added another phone number for Technical Support:

Our new and updated Sales, Support and Billing Phone numbers are as follow:

For Sales Query:
    9811 681 682

For Technical Support:
    9311 118 687
    9811 681 687 (New)

For Billings:
    9891 004 717


Updated: 22 September 2012
Technical and Sales support for Level 1 queries on phone has been extended to 10am to 10pm IST (Mon to Sat).
Billing support shall available from 10.30am to 6.30pm IST (Mon to Sat).

We have recently added online Live Support for Sales and Technical queries, as complimentary option, which can be availed from our website url http://www.dinsol.in/manage/livehelp.php
Please do take advantage of the same when you require assistance.


Updated: 21 March 2012
This update is regarding important changes to our Support Methods and Phone Numbers.

Please note down our new and updated Sales, Support and Billing Phone numbers:

For Sales Query:
    9811 681 682

For Technical Support:
    9311 118 687

For Billings:
    9891 004 717

We are discontinuing support number 011-45013421 from 23 March 2012. Requesting you to update your Address/Phone Book accordingly.

Our email addresses for Sales, Billing and Support will remain the same.


(1) By business day we mean, 10.30am to 6.30pm IST on  Monday to Saturday. Except any holiday in India or as communicated by official announcement.

  • We encourage you to read our Terms & AUP and other policies prior to ordering our services.

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